FAQ
Shipping, delivery, exchange
Where do you ship?
The current checkout shipping rates are USD 0 for Kabul, USD 8 for other Afghan cities, and USD 38 for international destinations. The total is shown before you place the order. Destination duties or taxes may be extra.
How long does delivery take?
Kabul: usually 1–2 working days. Other Afghan cities: 3–5. International: quoted when the parcel is packed, typically 7–14.
Can I exchange a size?
Yes, within 14 days if the piece is unworn, with tags. Kids pieces are drafted with a hidden centimetre; if it still fails, we exchange. See Terms.
Which currencies can I pay in?
The site displays USD, EUR, and GBP. Settlement today is in USD unless we agree otherwise on WhatsApp. More rails can be added without a redesign.
Do you have Dari or Pashto?
Yes. English, Dari, and Pashto live on the same house. Choose the language from the flag menu or the mobile sheet.
How can I contact you?
WhatsApp (+49) 1590 5414390 or sales@thirtyfourglobal.com. Include your order number.
Are the pieces authentic?
Yes. Every piece is cut and finished by THIRTY FOUR. We do not sell third-party replicas.
Can I cancel an order?
Yes, before it is packed. Write to the house with your order number. After dispatch, use the returns window in Terms.
How do I track an order?
Tracking is sent by email or WhatsApp once the carrier collects the parcel.