Customer care
Returns & exchange
Last updated 9 November 2026
Eligibility
Unworn pieces with tags may come back within 14 days of delivery. Fragrance opened past the seal is not returnable except for fault. Sale leftovers marked final follow the same fault rule.
Process
Write WhatsApp (+49) 1590 5414390 or sales@thirtyfourglobal.com with your order number, the item, and the reason. Do not ship an item until we send return instructions. Return-postage arrangements and any applicable cost are confirmed before you dispatch. Faulty or incorrect items are handled by the house at no extra charge.
Refunds and exchanges
After the returned item arrives and is checked in Kabul, an approved refund is issued to the original payment method where possible, normally within 10 working days. Your bank or payment provider may take longer to show it. For cash-on-delivery or bank-transfer orders, contact us to agree the refund method. Size exchanges within Afghanistan are free when the replacement is in stock.