Legal
Terms & Conditions
Last updated 9 November 2026
Agreement
These terms govern use of thirtyfourglobal.com and purchases from THIRTY FOUR / Thirty Four Global. By browsing, placing an order, or creating an account you accept them. Consumer-protection rules in your country sit alongside these terms and prevail where they are mandatory.
The house
Contact the house email and WhatsApp, Atelier 34, Shahr-e-Naw, Kabul. The website, domain, hosting, design files, and source belong to THIRTY FOUR.
Accounts and guests
You may browse, fill a bag, and check out as a guest. An account is optional and is offered at checkout. You are responsible for the accuracy of the address and contact details you give. Do not share atelier (staff) passwords.
Orders
An order is accepted when we confirm it by email or WhatsApp. Stock is reduced when checkout succeeds. If a piece has sold through between bag and confirmation, we offer a recut date or a refund. We may refuse an order that looks fraudulent or cannot be fulfilled.
Price and payment
Prices are set in USD. EUR and GBP are display conversions at a house rate. The charge currency is confirmed before payment. Pay on delivery, bank transfer, and WhatsApp orders are available now. Card checkout via Stripe is offered only when keys are configured.
Delivery
Kabul delivery is complimentary. Other Afghan cities and international parcels are quoted at checkout. Risk on Kabul hand delivery stays with the house until the door. Otherwise risk passes when the carrier collects, except where consumer law says otherwise. Customs on international parcels are the customer’s unless we agree in writing.
Returns and refunds
Unworn pieces with tags may be returned within 14 days of delivery. Sale leftovers marked as final are not refundable except for fault. EU/UK consumers may have a longer statutory cooling-off period; we will honour that where it applies. Refunds follow the original method within 10 working days of the piece arriving back.
Intellectual property
The 34 mark, photographs, copy, and code on this site are owned by THIRTY FOUR or used with permission. You may not copy the catalogue for another shop.
Liability
We are responsible for the cloth we send and for packing it properly. We are not responsible for delays once a parcel is with a carrier, for your internet connection, or for losses we could not reasonably foresee. Nothing here limits liability for fraud, death, or personal injury caused by negligence, or any right that cannot be limited by law.
Privacy
Personal data is handled as described in the Privacy Policy and Cookie Policy.
Changes
We may update these terms. The date on the page is the version that applies to new orders.
Cancellation
You may cancel before the piece is packed. After dispatch, the 14-day returns window applies to unworn tagged pieces. Faulty goods are handled under the returns policy.
Governing law
These terms are governed by the laws of the Islamic Republic of Afghanistan, without limiting mandatory consumer rights in your country of residence.
Complaints
Write to the house with your order number. We answer within 5 working days. Unresolved disputes may be taken to the competent court in Kabul.